O&L LEISURE with its hotel portfolio, consisting of Midgard Country Estate, Mokuti Etosha Lodge, Strand Hotel Swakopmund and Chobe Water Villas in the Zambezi region, is committed to giving first class service. To assist us in achieving this goal, we are looking for a suitably qualified, dynamic individual to apply for the following vacancy:ol-leasure


EXTERNAL VACANCY: All candidates can apply for this vacancy
Supervises the serving of guests in the Hotel’s restaurants and at functions.
  • Grade 12
  • Minimum of 2 years supervisory role in a hotel \ restaurant environment.
  • Previous experience in a 4* or 5* establishment.
  • Micros / Opera.
  • Wine course.
  • Day to day Operation
  • Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times
  • Ensures that Waiters/Waitresses have fully stocked the service side station/s at the commencement of service and that they are replenished and kept clean and orderly throughout service.
  • Ensures that Waiters/Waitresses know the menu items and daily specialities and seasonal foods in order to be able to describe and sell to the guests.
  • Ensures that uniform standards are adhered to by Waiters/Waitresses being clean and well groomed. Leads by example in this regard.
  • Ensures that Waiters/Waitresses take guest meal and drinks orders in a helpful and organised manner.
  • Ensures that Waiters/Waitresses set tables in accordance with established standards ensuring that silverware, china and linen are clean, polished and in good condition.
  • Ensures that Waiters/Waitresses serve food and beverages in the established service style.
  • Assists with taking orders, serving food and drinks, seating guests etc.
  • Ensures that restaurant layout and table allocations are correct prior to service
  • Ensures that Waiters/Waitresses satisfy guest complaints and requests or, if unable to do so, ensures that problems are promptly reported to the F&B Outlet Manager/F&B Manager.
  • Ensures that operational SOP’s are adhered to and implemented at all times.
  • Assists with all waiter cash ups
  • Keeps record of all voids\vouchers etc.
  • Is accountable for the standard of cleanliness and hygiene in the restaurant.
  • Exhibits a professional appearance and attitude in a manner which will enhance the guests’ experience and satisfaction.
  • Ensures that Waiters/Waitresses check that guest bills are correctly compiled and presented to the guest in the established manner.
  • Attend meetings and training sessions as directed.
  • Performs additional duties as instructed.
  • Be available to work in any food and beverage outlet within the Hotel as directed by the F&B Outlet or Restaurant Manager, Food and Beverage Manager
  • Be familiar with the Hotel fire and safety procedures and how to operate the fire fighting equipment.
  • Assist in maintaining the budgeted food and beverage COS
  • Partake in all stock takes for both beverage and OE
  • Administration and Systems Management
  • Fully competent on Micros
  • Ensure all checklists are up to date
  • Training schedules followed as per training planner
  • General:
  • Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
  • Participate in company and hotel induction-and refresher programmes.
  • Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times
  • Attends regular meetings with other management members as defined by the Food and Beverage Duty Manager to facilitate the smooth running of the department and the rest of the Hotel
  • Ensure the security of confidential documents and trade secrets.
  • Attend to any reasonable request made by Senior Management
  • Report and where possible handle cases of accident, fire, theft, loss, damage or contravention of regulations.
  • Relief and assist in all areas during periods of absence or crisis.
  • Maintain Company standards and ensure that policies and procedures are adhered to.
  • Technical/professional expertise.
  • Negotiation skills.
  • Attention to detail.
  • Planning and organizing.
  • Numerical acumen.
Vacancy ID:1692
Interested candidates meeting the requirements are invited to apply by clicking on the apply button below.
As per Affirmative Action (Employment) Act, Act 29 of 1998;
Namibian Citizens from previously disadvantaged groups will enjoy preferential treatment.
Only shortlisted candidates will be contacted. Only electronic applications via the O&L Recruitment portal will be considered. E-mailed CV’s and applications will not be considered.
Friday 26 January 2018
Should you require further information on the vacancy, please email Tanja.Hoffmann@ol.na
Please enter the name and email address of the person you would like to notify about this vacancy.